Analysis of Factors Influencing Consumers' Satisfaction with Online Fresh Food Shopping
Abstract: With the development of Internet technology, more and more people choose online shopping, resulting in an increasing amount of online review data. It is crucial to mine information about users' feelings from these reviews to obtain factors that affect customer satisfaction. This article uses crawler technology to obtain the review data of JD supermarket hairy crabs. After data preprocessing, it extracts five characteristic factors that affect satisfaction, including logistics, specifications, …
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